Here’s a list of some of the articles I’ve written:

• 10 Best Free & Paid Contact Form Plugins for WordPress [2021 Review] (Formidable Forms)
  
• How To Understand Customer Touch Points And Their Impact (Freshdesk)
  
• 3 reasons you should analyze your data in-house (Kapiche)
  
• 5 Tips to Manage Your Newly Remote Support Team (Stonly)
  
• 7 Samples of Feedback Forms for Customers That Actually Work (GetFeedback)
  
• 7 top tools for sending surveys (and why you might not need a full turnkey system to understand customer feedback) (Kapiche)
  
• Celebrate National Fight Procrastination Day with these 8 tips to be more productive (Nicereply)
  
• How 3 Heads of Support got their job (Nicereply)
• How Kapiche helps Research Square listen to the voice of the customer (Kapiche)
• How to Improve Your Social Media Customer Service (TextExpander)
• How to Use Text Analytics to Improve Your Customer Experience (GetFeedback)
• Master Your Social Media Customer Service Strategy — a Playbook for Success (TextExpander)
• Power, Wi-Fi, and More: 7 Tips for Working More Effectively in Airports (Too Many Adapters)
• Powerful Job Scheduling Software (Freshdesk)
• The 13 Best Shared Inbox Tools to Help Manage Team Email (Hubspot)
• The Importance of Building a Strong Customer Community (Freshdesk)
• Too many emails? This project manager can help you solve that (Front)
• Top Secret Slack Maneuvers You Probably Don't Know About (Halp.io)
• What are reacji’s? Using emojis in Slack to get things done (Halp.io)
• Why Your Customer-Centric Business Needs A Community Software (Freshdesk)
• Why your business needs a Chief Customer Officer (Kapiche)